Support and operations for your production GIS
Open source software needs someone accountable. We are that someone.
We keep it running, so your people can use it
Monitoring and alerting
Prometheus and Grafana dashboards for databases, services and map performance, with alerts that reach the right person.
Updates and security patches
Planned upgrades of PostgreSQL, PostGIS, GeoServer and the platform, tested before they reach production.
Backups and recovery drills
Backups are only real once restored. We schedule regular restore tests and report the results.
Incident response
Defined response times, a named engineer and a written post-mortem after every serious incident.
Continuous improvement
A monthly hour budget for tuning, small features and data quality work.
Helpdesk for your staff
Questions about QGIS, data or the system, answered by people who know your setup.
Three levels, agreed in writing
Exact response times and prices depend on your system and are fixed in a service level agreement.
- Standard
Business hours
Support on working days, monitoring with next-business-day follow-up, planned maintenance.
- Extended
Extended hours
Longer coverage with faster response for critical issues, plus quarterly restore drills and reviews.
- 24/7
Round-the-clock on-call
On-call engineers day and night for mission-critical systems, with defined response and escalation.